Download TeamViewer QuickSupport for Windows 11/10 & Mac (Free)

The official TeamViewer QuickSupport download for Windows 11 and Windows 10 is TeamViewerQS_x64.exe, a 35.4 MB file served from teamviewer.com. There is nothing to install: you run the file, read the ID and password it shows, and hand them to the person helping you.

Mac users take TeamViewerQS.dmg instead, a 78.1 MB disk image that behaves the same way. Android and iOS have their own QuickSupport apps in Google Play and the App Store.

This guide covers which file to pick, the official links and sizes, how to run a session, what the free licence allows, and fixes for the module not opening or not connecting.

Check the TeamViewer QuickSupport system requirements

The module asks almost nothing of the hardware. What matters is the operating system version and outbound internet access.

Windows 7 and Windows 8 stop at build 15.64.7.

Which TeamViewer QuickSupport download do you need?

Press Windows + I, open System > About and read the System type line. Match it to a row below.

Download TeamViewer QuickSupport for Windows 11 and 10 from the official source

Two pages on teamviewer.com serve the module. The Windows download page carries a Download QuickSupport button under Receive support.

1. TeamViewerQS_x64.exe — 35.4 MB · 64-bit, version 15.81.6
2. TeamViewerQS.exe — 32.7 MB · 32-bit
3. TeamViewer for Windows download page — Has the Receive support button
4. Windows download portal — Prints the current version above every module

Both file names redirect to dl.teamviewer.com, which stays inside the vendor’s own domain.

Run TeamViewer QuickSupport without installing it

QuickSupport is a single executable. It writes no program folder and asks for no administrator rights, so it runs on locked-down laptops and from a USB stick.

1. Download TeamViewerQS_x64.exe from the Windows download portal.
2. Move the file to the USB stick or folder you want to run it from.
3. Double-click the file. No setup wizard appears.
4. Click More info, then Run anyway if Windows SmartScreen warns about a new file.
5. Allow the Windows Defender Firewall prompt for private networks if one appears.
6. Read Your ID and Password in the module window.
7. Send both to your supporter by phone or chat, never by public post.
8. Close the window when the session ends. The password dies with it.

Running the file again generates a fresh password, so an old one cannot be reused.

How to run a QuickSupport session on Windows 11 and 10

The module only accepts incoming connections. It cannot dial out, so nobody can be controlled from your PC while it is open.

1. Open the downloaded file and wait for the small window titled TeamViewer QuickSupport.
2. Read the nine-digit Your ID value.
3. Read the Password underneath it.
4. Give the supporter both values over a channel you trust.
5. Watch the connection panel appear in the lower right corner once they connect.
6. Approve any Windows security prompt the supporter triggers, since remote input cannot click those for you.
7. Use the chat box in the panel to talk during the session.
8. Close the QuickSupport window to end access immediately.

How to fetch QuickSupport with winget instead of a browser

There is no Microsoft Store listing. The Microsoft package index does carry the module, registered as a portable package rather than an installer.

1. Open Terminal from the Start menu.
2. Run winget search TeamViewer.TeamViewer.QuickSupport to confirm the package is available.
3. Run winget install –id TeamViewer.TeamViewer.QuickSupport –source winget to fetch it.
4. Type TeamViewerQS in the same window to start the module through its command alias.
5. Run winget uninstall –id TeamViewer.TeamViewer.QuickSupport to remove the file again.

The package index tracks the vendor a build behind, so it may serve 15.81.5 while the portal serves 15.81.6.

How to check the QuickSupport file is genuine

Fake remote-support downloads open most tech-support scams. Three checks settle it.

1. Confirm the address bar showed teamviewer.com or download.teamviewer.com before the download started.
2. Right-click the file, choose Properties and open the Digital Signatures tab.
3. Check that the signer reads TeamViewer Germany GmbH.
4. Open Details on the General tab and compare the size against 35.4 MB for the 64-bit file.
5. Delete anything that arrived as an email attachment or from a search advert instead.

TeamViewer never phones people to offer support, as its scam guidance states. An unsolicited caller asking you to run this module is the scam.

Which QuickSupport file do you need for your Mac?

macOS gets one disk image for every Mac. The work is in the permissions afterwards.

Without Screen Recording, the supporter sees a black window. Without Accessibility, they see the screen but cannot click.

Is TeamViewer QuickSupport free?

Yes, the download is free, and the person receiving support never pays. The free licence covers personal use: your own devices, or helping friends and family. Work counts as commercial, so a supporter who connects to a colleague, a client or a work PC needs a paid Business, Premium, Corporate or Tensor licence. Custom-branded modules sit behind a paid licence too. Any site charging for the file is selling you something TeamViewer gives away.

The free licence caps managed devices at three. QuickSupport sessions are attended and manage nothing, so that ceiling does not apply here.

Should you run QuickSupport, Host or the full client?

Run QuickSupport when someone is helping you right now and you want access to end when you close the window. Host installs as a service for unattended access to a machine you own, which is the opposite requirement. The full client installs, can dial out and is what the supporter runs at their end; the TeamViewer download guide covers that side. QuickSupport gives away nothing permanent, which is why help desks send it to strangers.

How to check your QuickSupport version and update it

The module carries no updater. The file you downloaded stays at the build it was, so the update is a fresh download.

1. Open the module and click the gear or menu icon in the window.
2. Select About to read the build number.
3. Compare it with the Current version line printed on the Windows download portal.
4. Download the file again if the numbers differ.
5. Delete the old copy so nobody launches it by accident.

Fix TeamViewer QuickSupport not opening or not connecting

The window says Not ready, please check your connection

The module cannot reach the vendor’s servers, usually because a firewall blocks outbound traffic.

1. Open a website in a browser to confirm the machine is online.
2. Allow outbound TCP and UDP 5938 on the firewall or router.
3. Allow outbound TCP 443 as the fallback route.
4. Close the module and run the file again.
5. Try a phone hotspot to prove whether the office network is the blocker.

Windows protected your PC blocks the file

SmartScreen flags a file that is new on that machine, not a file that is unsafe.

1. Click More info in the blue dialog.
2. Confirm the publisher line reads TeamViewer Germany GmbH.
3. Click Run anyway.
4. Download the file again from the portal if no publisher name appears.

The session drops with a commercial use notice

Usage patterns on the account or device were flagged as business use.

1. Stop using the free licence for anything work-related.
2. Ask the supporter to connect with their own licensed client instead.
3. Submit the affected ID through the vendor’s reset form if the flag is wrong.
4. Wait for the reply before starting another session.

The supporter sees a black screen on your Mac

macOS withholds screen capture until you approve it for the app.

1. Open System Settings > Privacy & Security.
2. Enable the module under Screen Recording.
3. Enable it under Accessibility so remote clicks work.
4. Quit the module and open it again to apply both.

The file will not run on a Windows on Arm laptop

Only 64-bit and 32-bit x86 modules exist, so the file runs through emulation.

1. Use the 64-bit file rather than the 32-bit one.
2. Ask the supporter to install the full client, which ships a native Arm64 build.

How to uninstall TeamViewer QuickSupport

There is no entry in Installed apps, because nothing was installed. Removal is a file deletion.

1. Close the module window so the process ends.
2. Open your Downloads folder.
3. Delete TeamViewerQS_x64.exe or TeamViewerQS.exe.
4. Empty the Recycle Bin.
5. On a Mac, quit the app, eject the mounted disk image and drag the .dmg file to the Trash.
6. Open Installed apps and remove any full TeamViewer entry separately if a supporter installed one during the session.

What to use instead of QuickSupport

Frequently asked questions

Is TeamViewer QuickSupport free to download?

Yes. The module costs nothing and the person receiving support never pays. The free licence covers personal use, which means your own devices or helping friends and family. Work-related sessions need a paid licence at the supporter’s end.

Do you have to install TeamViewer QuickSupport?

No. It is a single executable that runs without installation and without administrator rights. That is the whole point of the module: it leaves no program folder, no service and no startup entry behind.

What is the official QuickSupport download page?

The TeamViewer for Windows page on teamviewer.com, where the Receive support button serves the module, and the download portal, which lists every module with the current version above it. Both files come from download.teamviewer.com.

What is the QuickSupport download size?

The 64-bit Windows file is 35.4 MB and the 32-bit file is 32.7 MB. The macOS disk image is 78.1 MB and the Android package is 48.8 MB. Sizes shift slightly with each build.

Does QuickSupport work on Windows 11?

Yes. Windows 11 versions 22H2 through 25H2 are supported, along with Windows 10 22H2 and Windows Server 2016, 2019 and 2022. Windows 7 and Windows 8 stop at build 15.64.7.

Is there a QuickSupport version for Mac?

Yes. One disk image covers Apple silicon and Intel Macs, and macOS 13 Ventura or later is supported. Grant Screen Recording and Accessibility under System Settings so the supporter can see and control the screen.

Is there a 64-bit or ARM64 QuickSupport build?

The Windows portal offers 64-bit and 32-bit files only. No Arm64 module exists, so on a Windows on Arm laptop the 64-bit file runs through emulation instead.

Is TeamViewer QuickSupport safe?

The file itself is signed by TeamViewer Germany GmbH and served from the vendor’s own domain. The risk is social, not technical: a new password is generated at every launch, so never give an ID and password to someone who called you first.

What is the latest QuickSupport version?

Version 15.81.6 for Windows and macOS, printed as the Current version line on the download portal. The Android app is 15.81.237 and the iOS app is 15.81.1, since the mobile editions carry their own numbering.

Why will the QuickSupport file not connect?

The module needs outbound access on TCP and UDP port 5938, falling back to TCP 443 and then TCP 80. A firewall blocking all three produces the not-ready message. No inbound port has to be opened.