The HP Smart download is free on Windows 11, Windows 10 and Mac. Windows PCs get it from the Microsoft Store, and Macs get it from the Mac App Store, where HP publishes it as HP: Print and Support. Install it to set up an HP printer, print, scan and check ink levels.
HP is folding HP Smart into a newer app simply called the HP app. Both are free, both come from HP Inc., and the right pick depends on your device.
This guide covers the official store links, installing with the Store or winget, choosing between HP Smart and the HP app, updating, uninstalling and fixes for installs that stall.
Which HP Smart download do you need?
HP publishes separate store listings for each platform. Match your device to the row below.
| Your device | App to install | Download size |
|---|---|---|
| Windows 11 or 10 PC, printer setup, printing and scanning | HP Smart on the Microsoft Store | Up to 590 MB |
| Windows 11 or 10 PC, 64-bit, printer plus HP PC management | HP app on the Microsoft Store | Up to 608 MB |
| Mac on macOS 12.0 or later | HP: Print and Support on the Mac App Store | 194.5 MB |
| iPhone or iPad on iOS 17.0 or later | HP app on the App Store | Shown on the listing |
| Android phone or tablet | HP app on Google Play | Shown on the listing |
The Windows sizes are ceilings for multi-architecture packages. Windows downloads only what your processor needs.
Check the HP Smart system requirements
Any PC on a supported Windows 10 or Windows 11 release can install HP Smart. A Mac needs macOS 12.0 or later.
| Field | Value |
|---|---|
| Software | HP Smart |
| Developer | HP Inc. |
| Latest version | 165.4.1108.0 on Windows; 26.3.1 on Mac |
| Licence | Free, $0.00 on the Microsoft Store and Free on the Mac App Store |
| Supported Windows | Windows 11, and Windows 10 version 1809 (build 17763) or later |
| Supported macOS | macOS 12.0 or later |
| Windows architecture | x64, x86 and Arm in one Store package |
| Download size | Up to 590 MB on Windows; 194.5 MB on Mac |
| Offline installer | No, delivered through the Microsoft Store and Mac App Store |
| Official source | Microsoft Store listing |
| Last verified | 2026-09-13 |
To check your Windows build, press Windows + R, type winver and press Enter. A build of 17763 or higher runs HP Smart.
Download HP Smart from the official store listings
HP distributes HP Smart and the HP app only through platform stores. Each listing below names HP Inc. as the publisher and delivers later updates automatically.
- HP Smart for Windows (product ID 9WZDNCRFHWLH) — free, Windows 11 and 10
- HP app for Windows (product ID 9N9PHDT62W94) — free, x64 and ARM64
- HP: Print and Support for Mac — free, macOS 12.0 or later
- HP app overview — HP’s own page with links for every platform
A setup file for HP Smart on any other site is not HP’s package. Look-alike printer apps also appear in Mac App Store search, so confirm the publisher reads HP Inc.
How to install HP Smart on Windows 11 and 10
Turn the printer on and connect it to the same network as the PC before you start. Keep the printer model name handy for setup.
- Open the HP Smart Store listing in your browser.
- Click Get so the listing opens in the Microsoft Store app.
- Alternatively, open Microsoft Store from the Start menu and search for HP Smart.
- Confirm the publisher shown under the app name is HP Inc.
- Click Get in the Store and wait for the button to change to Open.
- Click Open to launch HP Smart.
- Sign in with an HP account if prompted, since HP requires one for full functionality.
- Follow the on-screen prompts to add your printer.
If Windows search already finds HP Smart on the PC, skip the download and update the existing copy from Microsoft Store Library.
Install HP Smart with winget
winget installs Store apps from the command line using the Store product ID, even when the Store app will not open.
- Right-click Start and select Terminal (Admin) or Windows PowerShell (Admin).
- Run winget search “HP Smart” –source msstore to confirm the listing and its ID.
- Run winget install –id 9WZDNCRFHWLH –source msstore –accept-package-agreements .
- Type Y if winget asks you to accept the Microsoft Store terms.
- Wait for Successfully installed to appear.
- For the HP app instead, run the same command with the ID 9N9PHDT62W94 .
Microsoft documents the msstore source and the install switches on the winget install command page.
Which HP Smart download do you need for your Mac?
On the Mac App Store, HP Smart now appears as HP: Print and Support. Its description says it was formerly HP Smart, and the listing keeps the same app ID.
| Your Mac | What to install | Notes |
|---|---|---|
| macOS 12.0 Monterey or later | HP: Print and Support | Free, version 26.3.1, 194.5 MB |
| Scanning only, no printer setup needed | HP Easy Scan | Free, from HP Inc., macOS 10.15 or later |
To install, open the listing, click Get, then Install. Sign in with your Apple Account if asked.
When the install finishes, open the app from Launchpad or the Applications folder and add your printer.
Should you install HP Smart or the HP app?
Install the HP app on a 64-bit Windows 10 or 11 PC, and keep HP Smart when you only need to set up, print and scan. HP says HP Smart and myHP are now the HP app, which combines printer tools with support and settings for HP PCs. The HP Smart Store listing states that HP Smart remains available for setup, printing and scanning, while the HP app gets the latest updates. The Windows HP app ships only x64 and ARM64 builds, so a 32-bit Windows PC stays on HP Smart. HP notes that features vary by printer, PC model and country. On a Mac, the choice is already made: the Mac App Store listing formerly called HP Smart is the HP app.
What HP Smart and the HP app can do with your printer
The core printer tasks are the same in both apps. The HP app adds features that depend on an HP account, HP+ or an HP PC.
| Task | What the app does |
|---|---|
| Set up a printer | Runs a guided setup for a new HP printer |
| Prints documents and photos from the computer | |
| Scan | Scans documents and sends them to email; the HP app scans multiple pages at once |
| Watch supplies | Shows ink levels and sends low ink or paper alerts in the HP app |
| Edit before printing | Adjusts and edits documents in the HP app before you print |
| Get help | Opens live chat and phone support in the HP app during business hours |
| Manage HP PCs | Controls audio, display and camera settings on HP PCs, Windows HP app only |
Is HP Smart free?
Yes. HP Smart and the HP app cost nothing to download and use for printing and scanning. The Microsoft Store lists HP Smart and the HP app at $0.00, and the Mac App Store lists the Mac app as Free. HP states the HP app is free to download and reserves the right to charge for select features in the future. Ink subscriptions and HP+ offers promoted inside the app are separate services with their own terms. A site asking for payment or a licence key to download HP Smart is not HP.
How to check your HP Smart version and update it
Both stores update HP Smart automatically when app updates are on. Use these steps to read your version or force an update on Windows.
- Open Settings from the Start menu.
- Select Apps, then Installed apps.
- Search for HP Smart and select the More (three dots) button.
- Select Advanced options and read the Version line under Specifications.
- Open Microsoft Store and select Library in the left pane.
- Click Get updates and wait for HP Smart to finish updating.
- Close and reopen HP Smart so the new version loads.
Version 165.4.1108.0 is the current Windows build. On a Mac, open App Store, select Updates and click Update next to the HP app.
Fix HP Smart not installing on Windows 11 or 10
The Get button does nothing or the download sits at pending
A stale Microsoft Store cache blocks new downloads.
- Press Windows + R to open Run.
- Type wsreset.exe and select OK.
- Wait for the blank window to close and Microsoft Store to open.
- Search for HP Smart and click Get again.
Microsoft Store itself is out of date
An old Store app fails to install newer packages.
- Open Microsoft Store and select Library.
- Click Get updates and let the Store update itself.
- Close the Store, reopen it and retry the install.
The Store says the app is not available for your device
Windows is older than build 17763, or a pending update has not finished.
- Select Start > Settings > Windows Update > Check for updates.
- Install every update and restart the PC.
- Run winver and confirm the build is 17763 or higher.
- Retry the install from the Store listing.
HP Smart installed but crashes or will not open
The app data is damaged.
- Open Settings > Apps > Installed apps and find HP Smart.
- Select More (three dots), then Advanced options.
- Click Repair and test the app.
- If it still fails, click Reset, which clears the app’s saved settings.
- See Microsoft’s repair and reset guide for the full options.
The Store app will not open at all
The Store is broken on this PC, but winget can still reach the Store catalog.
- Open Terminal (Admin).
- Run winget install –id 9WZDNCRFHWLH –source msstore –accept-package-agreements .
- See Microsoft’s Store apps fix guide if winget also fails.
How to uninstall HP Smart
Use the steps for your platform. Reinstall the app from its store listing any time.
- On Windows, close HP Smart if it is open.
- Open Settings > Apps > Installed apps.
- Select More (three dots) next to HP Smart, then Uninstall, and confirm.
- On a Mac, quit HP: Print and Support first.
- Open the Applications folder in Finder.
- Drag the app to the Trash, or select it and choose File > Move to Trash.
- Choose Finder > Empty Trash to delete it permanently.
Microsoft’s uninstall guide and Apple’s Mac app removal guide cover the other removal routes.
What to use instead of HP Smart
Every official replacement comes from HP Inc. Pick the one that fits the device in front of you.
| App | Platform | Best for |
|---|---|---|
| HP app for Windows | Windows 11 and 10, 64-bit | Printer tasks plus HP PC settings and support in one app |
| HP Easy Scan | macOS 10.15 or later | Scanning without the full printer app |
| HP app for iPhone and iPad | iOS 17.0 or later | Printing and scanning from a phone |
| HP app for Android | Android | Printing and scanning from an Android phone or tablet |
Stay on HP Smart on a 32-bit Windows PC. Everywhere else, the HP app is where HP ships new printer features.
Frequently asked questions
Is HP Smart free?
Yes. HP Smart is listed at $0.00 on the Microsoft Store and as Free on the Mac App Store. Printing, scanning and printer setup cost nothing. HP says it may charge for select HP app features in the future.
Where is the official HP Smart download?
On Windows, the official download is the Microsoft Store listing with product ID 9WZDNCRFHWLH, published by HP Inc. On a Mac, it is the Mac App Store listing named HP: Print and Support, formerly HP Smart.
Does HP Smart work on Windows 11?
Yes. HP Smart runs on Windows 11 and on Windows 10 version 1809, build 17763, or later. It installs from the Microsoft Store, and the HP app installs on 64-bit Windows 10 and 11 PCs.
How big is the HP Smart download?
The Windows Store package is up to 590 MB, a ceiling that covers x64, x86 and Arm builds together. Windows downloads only what your processor needs. The Mac App Store version is 194.5 MB.
Is there an HP Smart offline installer?
No. HP distributes HP Smart through the Microsoft Store and the Mac App Store, with no standalone setup file. The computer needs an internet connection to install it, from the Store app or with winget on Windows.
Is there an HP Smart app for Mac?
Yes. The Mac App Store lists it as HP: Print and Support, which its description says was formerly HP Smart. It is free, version 26.3.1, and needs macOS 12.0 or later.
Does HP Smart support 64-bit, 32-bit and ARM PCs?
Yes. The HP Smart Store package contains x64, x86 and Arm builds, so it installs on Intel, AMD and Arm-based Windows PCs. The newer HP app supports only x64 and ARM64.
What is the latest version of HP Smart?
The latest Windows version on the Microsoft Store is 165.4.1108.0. The Mac App Store version is 26.3.1. Both stores update the app automatically when app updates are turned on.
Is HP Smart safe to download?
Yes, when you install it from the Microsoft Store or Mac App Store listing published by HP Inc. Look-alike printer apps from other publishers appear in Mac App Store search, so check the publisher name before you click Get.
Why won’t HP Smart install?
The usual cause is a stale Microsoft Store cache. Run wsreset.exe from the Run box, update the Store from Library, install pending Windows updates, then retry. If the Store will not open, install HP Smart with winget.
