After upgrading to Windows 10 from a previous Windows version that has a Norton product installed (or if you’ve installed the latest version of the Norton product on Windows 10) users have experienced desktop flickering, Symantec has indeed acknowledged the problem and released a Fix tool to address the issue.
READ: Download Norton Remove & Reinstall Tool to Uninstall and Reinstall Norton Products in Your Computer
How to use or run Norton’s Screen Fix tool on Windows 10
You need to run Screen_Fix tool released by Norton in Safe mode with networking option, for that,
1. Since your screen is flickering you may not able to open other programs, but you can access Task Manager by using ‘Ctrl+Shift +Esc’ keyboard shortcut
2. Once Task Manager appears, click File > Run new task, type msconfig and press enter
3. In the System configuration dialog window, click on ‘Boot’ tab, check ‘Safe boot ‘ and select ‘Network’.
4. When you’re prompted to restart your computer, click ‘restart’,
5. Now Download the fix tool, save to your computer, right click on it and select ‘Run as administrator’
6. Now opening system configuration utility by typing ‘msconfig’ without quotes in the Run dialog box
7. Uncheck ‘Safe Boot’ in Boot tab and restart your computer in normal mode.
SEE: Can I delete ‘Norton Installation Files’ folder on the desktop?
Check this article for more information.
If you’re not using any Norton Product on Windows, then know: iCloud and IDT Audio are also causing this problem, if you’re not using any of these software, read how to fix screen flashing issue in Windows 10.
Thank you. After all the failed attempts, this turned out to be our solution to the flickering desktop problem. Happy wife, happy life!
Not sure how to download the fix tool (step 5). Please help. Tired of the desktop flickering.
You’re supposed to download that tool when you’re in Safe Mode. If internet connection not working for you in Safe mode, try to download tool to another computer, copy it to USB drive and then run from Sf mode.
So I have the tool downloaded and on my USB drive. I right click and select Run as administrator, but no dialog appears. A window flashes briefly but goes away. Any ideas how to fix this?
I am having the same problem. Did you figure it out?
Whomever posted these instructions did not post the entire instructions.
For the full instructions go to:
https://support.norton.com/sp/en/us/home/current/solutions/v109267913_EndUserProfile_en_us
Hi there,
Does this works on symantec end point protection?
I am not sure, this fix tool works for Endpoint protection. Please contact Symantec.
I booted my computer in safe mode but the screen is still flashing. I can’t access the Internet nor the start screen. The only thing I have access to is task manager and ms config. I’ve somehow managed to uninstall Norton but the screen still flashes.
Haven’t you disabled the two services mentioned in the article?
If you mean the problem reports and solutions….and the windows error reportin service then yes. It just made my screen flicker faster
I’m in safe mode and I don’t know how to download fix tool I have no internet so how will I be able to download it then cause when I’m not on safe mode I can’t do nothing the screen is flickering to fast
You should be able to download that tool on another computer to USB drive and run on your computer.
My screen flickers even more crazy in safe mode (with networking) I cannot access the fix.exe from my desktop, is there a way around this or anything I can do from Bios to help?
I had this problem an had to factory reset to windows 8. I would like to upgrade to windows 10 but am afraid in doing so, I’ll wind up having the same issue. I lost all of my apps and anything that was created with them by doing factory reset, so I don’t want to go through that again. I am running Norton and IDT. If I uninstall both prior to the upgrade will this prevent the problem from occurring? How would I go about reinstalling IDT after the update? Will it cause the issue to occur if it is installed after windows 10?
My screen was flickering and then shut off. When i turn it back on. Just the hp logo and the think circle stays on