When you try to take a screenshot with the popular Snagit, you may get a ‘Failed to Save document’ error. This can be mostly caused by the security software installed on your computer. There is a way to stop Snagit from throwing this error dialog on you without uninstalling the conflicting antivirus, here is how that can be done.
Fix Snagit’s Failed to save document error
- Open File Explorer or Windows Explorer
- Visit the Documents folder,
- Right-click on the Snagit folder and select Properties,
- Uncheck the Read-only check box, click OK,
- And delete the Snagit folder.
Now try to capture any area or a dialog present on the screen with Snagit, it will capture without showing any errors.
READ: Why is Snagit showing unable to capture this text Error Dialog?
Where do Unsaved Captures in Snagit go?
If this doesn’t help, try uninstalling the security software causing the trouble.
According to Techsmith, the following antivirus may conflict with Snagit.
- BitDefender
- Kaspersky
- Bytefence
You may want to whitelist the below Snagit processes in Antivirus settings before you proceed towards AV uninstall.
- SnagPriv.exe
- Snagit32.exe
- SangitEditor.exe
Has this helped you?
Also see: Error: There was a problem loading the Share History
yes, it is working.
Thanks Bro. its working ….so nice of you….Thanks once again
You’re welcome Anil Thakkar.
i am facing the same problem but unable to save the video
Didn’t work for me until after i craeted a new Snagit folder. That was the key to success for me.