Recently, I installed AVG 2013 (we’ve reviewed it here, you may want to read) and started using it, today, when I tried to uninstall it from the Control Panel, I got “driver installation failed, setup error”. I’ve used AVG antivirus in the past, but never got this error before.
It is always good to investigate the reasons for getting this error, but the installation log saved hasn’t helped much, let us take a look how to fix this.
- AVG Antivirus Free 2015 available with New Interface and Outbreak Detection Features
- Disable AVG 2013’s Boot Time Improvement Notifications
Update: You can get this error when AVG installation fails also, I experienced this with AVG Internet Security 2015, I followed the instructions below and installed AIS 2015 again on my computer successfully without any issues.
Here is what error dialog says
Driver installation failed
Severity: Error
Error code: 0xC0070643
Error message: General internal error.
Additional message: The removal of the product failed.
@AVGMSI_Error27046
Driver installation failed (0xE0010057)
Context: Uninstallation of AVG, MSI action failed
Go online to learn more about this issue.
Fix
1. All you need to do is download and save AVG removal tool and run it.
2. Your system will automatically restart during AVG removal process, if your PC shows blank screen with a cursor a for a long time, then you can restart or shutdown your computer using physical buttons on your CPU.
3. Allow AVG remover to run on startup which removes the other leftover entries. That’s it! You can now install another antivirus or re-install AVG on your computer.
By following the steps mentioned above I’ve fixed the error, hope this helps, if you’ve any questions or doubts ask me in the comments.
Thankyou for this tutorial it help me a lot :)
You’re welcome.
Hi I have tried exactly what has been said here but it has made no difference im still receiving the same error with the drivers
Ur comment not making sense to me, do you mean you’re getting same error while using avg remover tool too?
Hi i’ve already tried to remove AVG 2013 with its official remove tool and restart and so i did.. but still not working. Same error! It says something about windows update… but my windows is original and its last updated. What should i do?
The AVG removal tool brings back an error message so I now have no anti-virus software on my computer. The message I receive is “AVG Remover Utility has stopped Working”.
I am running Windows 7 on a Dell. I am trying to get rid of AVG 2014 because it keeps telling me to reboot my computer every 3 minutes.
So the tool has removed AVG? Are you getting “AVG Remover Utility has stopped working” on startup of computer?.
I had AVG installed and it wanted to update, but the update kept failing. I had a similar problem with Skype recently too, so I had to download a Microsoft Fix It Uninstall utility to remove the old version of Skype and then install the latest version. I tried to do the same thing with AVG, since it was giving me problems with uninstalling. The utility removed AVG, so I went and downloaded the latest version, but now it won’t install and I get the same error about the driver installation failing. I just tried the AVG remover tool and it just tells me it cannot connect when I run it.
I’m getting the same driver error
Which version of AVG you’re using? Make sure to use correct AVG Removal tool for your version, choose and download one from here http://www.avg.com/in-en/utilities.
I my self faced the ‘driver installation error’ while installing AVG IS 2015, and this article written by me has helped me in fixing that.
Hi,
I’m a longtime user of AVG. I never have hat a problem. Also a AVG 2014 Version is working fine. But during the last 2 Day’s I was trying to install AVG 2015 in to 2 new Computers. I try it with windows 10 and also with windows 8.1 . Both giving me the same result: a .bin File is missing.
What can I do?.
Regards
Erwin
@Erwin Jabor,
Windows 10 is still is in development, don’t expect antiviruses to work on it. Make sure AVG or no antivirus installed before installig AVG 2015 and try installing AVG using offline installer provided here than online . You’ve not mentioned which (free or pro) version, that’s why I am giving my blog post link for AVG 2015 offline links https://techdows.com/2014/09/avg-antivirus-free-2015-available-with-new-interface-and-outbreak-detection-features.html.
Searching for .bin file gave me most results when AVG is updating, you’re saying you’re encountering that error while installing AVG? Are you sure about that?
Venkat:
This was of great help to me. I’ve been upgrading my devices to Windows 10 – first my laptop, now my tablet. The laptop handled the upgrade fine, but the tablet would not run AVG, and I could not re-install it either. Thanks to your information above, I was able to remove the vestiges of the old AVG software, and do a clean install, which is now working.
Glad to know that peter, you’re welcome.
I tried all day to deal with this.
All advise seemed to fail. This way worked for me:
Run the AVG_BFEfix (remove old AVG files,
Run the:
reset_access_avg2014_en (file, downloaded it from one of so many websites I searched this problem on),
Install AVG 2015 Free and OMG, it 100% worked.
Good luck peoples