Recent versions of Chrome and Edge aren’t opening to some users. OfficeScan agent in Trend Micro security Product s blocking these apps and preventing them from running. This has been acknowledged by the Security vendor and promised they’ll release a fix soon. Meanwhile, if you’re using Trend Micro and affected, a workaround is available to unblock and run Edge 87 and Chrome 87 like before.
TrendMicro Antivirus blocks running of Edge 87 and Chrome 87
What you need to know:
- Some users reported Edge 87 doesn’t launch when they try to open it
- “TrendMicro OfficeScan Agent XG” is causing the issue
- Adding affected applications to Trusted Programs in “Behavior Scan” will fix the issue
- Trend Microsoft says they’re investigating the user reports and release a fix soon
Web browsers affected:
- Microsoft Edge 87.0.664.52
- Google Chrome 87.0.4280.88
Trend Micro confirmed in a support article (Japanese) the following products have this issue
- VirusBuster Corporate Edition XG
- VirusBuster Business Security
Fix
What you should do:
- Update the Trend Micro Antivirus and see if it fixes the issue
- Add Edge and Chrome if affected, to trusted programs list in Behavior Scan
To add any program to the Trusted Programs list in Virus Buster Corporate Edition:
- Go to Client > Client Management.
- In the client tree, click the root domain icon to include all clients, or select a specific domain or client.
- Click Settings > Trusted Programs List.
- Enter the full path of the program that you want to exclude from the search.
- Click Add to Trusted Program List.
To add any program to the trusted program list with Virus Buster Business Security:
- Go to Devices.
- Select the target computer group, and then click Policy Settings.
- Click Trusted Programs.
- Enter the full path of the program that you want to exclude from the search.
- Click Add to Trusted Program List.
- Click Save.
Usually, below are the paths of Edge and Chrome you need to add in the above steps in the respective Trend Micro editions
“C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe”
“C:\Program Files (x86)\Google\Chrome\Application\chrome.exe”
Since Chrome 85, Chrome gets installed to Program Files by default. If you’ve newly installed Chrome v85 or later versions,
You should check and add the below path:
“C:\Program Files\Google\Chrome\Application\chrome.exe”
Microsoft is investigating the issue. Since this is external software impacting Edge, the issue should be fixed by Trend Micro rather than Edge.
Are you affected? Let us know in the comments below.
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