Avast’s CyberCapture, introduced with Nitro Update, stops unknown or new or suspicious files from running on your computer and sends them (if detected) to cloud for analysis, if found safe after analysis notifies user about it and allows to run.

Avast shows this message if it blocks a file with CyberCapture technology: ‘Hang on,.. this file may contain something bad’. And says it is running a 15 second scan to see if it can identify any malware.

For some files, this never ends. Avast continues to show Hang on message and after that, it shows ‘No Problems found. Sorry for the wait. The application will start in a few seconds.’ But the app in question never opens, the fact is it has been blocked by Avast.

CyberCapture feature can be annoying, you can then disable it temporarily to open and run the program and after that, you can add that file to Avast exclusions list, here is how that can be done.

Disabling Avast CyberCapture

1. Open Avast Interface,

2. Click on Settings >General, Uncheck ‘Enable CyberCapture’

3. Click OK.

Excluding a file from CyberCapture Scan

1. Visit Settings > General > Exclusions >CyberCapture,

2. Browse and select the file path.

3. Click OK.

UPDATE : AVG, which also uses Avast’s CyberCapture technology exhibits same behavior.

When an unknown file is detected, AVG shows ‘This file might be dangerous’ notification  and informs user the file has been submitted for interrogation to the AVG Virus lab and wait to to know result.

Like mentioned above, you can here disable CyberCapture or add it as an exception for the feature to skip this file scanning.

Disable CyberCapture in AVG

  1. In AVG UI, click on Menu > Settings > General
  2. Uncheck ‘ Enable CyberCapture’ and click OK.

Adding the file as an exception to CyberCapture

  1. Visit Settings > Exceptions > CyberCapture, browse and select the file to be excluded from CyberCapture scanning in AVG.
  2. Click OK.