When you try to take a screenshot with the popular Snagit, you may get ‘Failed to Save document’ error, this can be mostly caused by security software installed on your computer, there is a way to stop Snagit from throwing this error dialog on you without uninstalling the conflicting antivirus, here is how that can be done.
1. Open File Explorer or Windows Explorer, visit Documents folder,
2. Right click on Snagit folder and select Properties, uncheck the Read-only check box and click OK, and delete Snagit folder.
Now try to capture any area or a dialog present on the screen with Snagit, it will capture without showing any errors.
If this doesn’t help, try uninstalling the security software that was causing the trouble.
Has this helped you?