How to Fix AVG’s “Driver Installation Failed” Setup Error?

by Venkat eswarlu on September 13, 2012

in How to,Troubleshooting

Recently, I installed AVG 2013 (we’ve reviewed it here, you may want to read) and started using it, today when I tried to uninstall AVG from Control Panel, I got “driver installation failed, setup error”. I’ve used AVG antivirus in the past but never got this error. It is always good to investigate reasons for getting this error, but the installation log saved hasn’t helped much, let us take a look how to fix this.

Here is what error dialog says

Driver installation failed

Severity: Error
Error code: 0xC0070643
Error message: General internal error.
Additional message: The removal of the product failed.
Driver installation failed (0xE0010057)
Context: Uninstallation of AVG, MSI action failed

Go online to learn more about this issue.

AVG driver installation failed dialog thumb How to Fix AVG’s “Driver Installation Failed” Setup Error?


1. All you need to do is download and save AVG 2013 removal tool and run it.

2. Your system will automatically restart during AVG removal process, if your PC shows blank screen with cursor a for long time, then you can restart or shutdown your computer using physical buttons on your CPU.

3. Allow AVG remover to run on startup which removes other leftover entries. That’s it! You can now install another antivirus or re-install AVG on your Computer.

By following the steps mentioned above I’ve fixed the error, hope this helps, if you’ve any questions or doubts ask me in the comments.


{ 5 comments… read them below or add one }

Krishna Parmar September 22, 2012 at 5:57 pm

Thankyou for this tutorial it help me a lot :)


Venkat September 22, 2012 at 7:37 pm

You’re welcome.


Ryan Thomas March 17, 2013 at 9:09 am

Hi I have tried exactly what has been said here but it has made no difference im still receiving the same error with the drivers


Venkat eswarlu March 17, 2013 at 5:11 pm

Ur comment not making sense to me, do you mean you’re getting same error while using avg remover tool too?


Daniel Rziha March 19, 2013 at 10:25 pm

Hi i’ve already tried to remove AVG 2013 with its official remove tool and restart and so i did.. but still not working. Same error! It says something about windows update… but my windows is original and its last updated. What should i do?


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