How to Fix Avast Reporting Avast Service & Antivirus Program has been stopped or is in An Inconsistent State

by Venkat eswarlu on July 1, 2011

in How to,Troubleshooting

We ran into different problems when we try various freeware and we use System Restore point to undo system changes than uninstalling the reviewed programs, this time restoring system to earlier time caused Avast to behave weirdly as it stopped working by showing a big red warning in its UI with “unsecured” message, makes any user scary.

Avast service stopped warning thumb How to Fix Avast Reporting Avast Service & Antivirus Program has been stopped or is in An Inconsistent State

Here is the total error message

Unsecured. Your System is not protected. Please use the Fix Now button start protecting your system.

Urgent: Avast Service stopped.  The Avast Antivirus program has been stopped or is in an inconsistent state. Please re-start the program to resume protecting your system.”

Clicking “Fix Now” button doesn’t fix anything. We observed all Avast shields gone disabled, tried to enable them also failed.  Action Center reports Antivirus turned off , System needs anti-spyware protection.

Fix worked to run Avast normally

  • Right click on Avast icon in the system tray, select “Avast Shields Control > select “Disable until Computer is restarted”
  • Restart the Computer
  • Everything fine with Avast after restart.

If  you ran into similar kind of situation try the above method if it not worked, fall back to below methods.

#I

1. From Start Menu>open Run command box and type “services.msc” (without quotes)

2. Try to “Start” Avast Service if stopped as reported by Avast and make sure “Startup type” is set to “Automatic”.

Avast Service thumb How to Fix Avast Reporting Avast Service & Antivirus Program has been stopped or is in An Inconsistent State

3. Restart your Computer.

#II If above methods don’t work, this will.

1. Download and run Avast Uninstall Utility in safe mode.

2. After uninstallation, re-install Avast new version and register your free copy.

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{ 9 comments… read them below or add one }

B November 1, 2011 at 9:19 pm

Hi — THANK YOU for the suggestion regarding this particular Avast problem; I’m trying it now and hope that it works. Just happened to us today 11/1/2011. Starting the service manually does not work; services.msc kept reporting that it started and then stopped.

Reply

deras_bgt November 25, 2011 at 1:03 pm

Hi there and thank you for this information. I already try it and it works. Thank you very much!

Reply

dorodesign January 3, 2012 at 11:54 pm

Hi, easier – uninstall program-uninstall/change – choose Repair

Reply

jay January 5, 2012 at 8:42 am

even after teh re-install I am still getting avast shut down when I start up . . .and when I try the ‘fix it’ button or the ‘start program’ nothing happens

Reply

Nomoreavast! November 17, 2012 at 6:53 pm

I’m getting this on every reboot and only the reinstall works for me.
I’ll maybe try avast again in a year or two but until then it’s back to one of the others. Just glad I saved m money this time round

Reply

duc April 16, 2013 at 7:33 am

thankssss

Reply

Venkat eswarlu April 16, 2013 at 10:27 am

Seems the fix has worked for you, you’re most welcome Duc to TechDows.

Reply

itzme April 17, 2013 at 6:11 am

“-Right click on Avast icon in the system tray, select ‘Avast Shields Control > select “Disable until Computer is restarted’
-Restart the Computer
-Everything fine with Avast after restart.”

Just doing updates, etc did not fix the problem. This, however, worked perfect for me.
Thank you!

Reply

Aleks March 25, 2014 at 5:59 am

noup, it did not work any of the solutions.

thank you either way

I’ll keep trying

Reply

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